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Vendnue

Data deletion

Last updated 31 October 2026

This page explains how a store owner (a "merchant") can disconnect Meta (Facebook) or TikTok from their Vendnue store, and how to ask Vendnue ("Vendnue", "we", "us") to delete the data we hold about those connections. Our Privacy Policy explains what we read and why.

Disconnect Meta

  1. Sign in to your store's Admin.
  2. Go to Tracking → Meta.
  3. Click Disconnect.

We delete your Meta access token immediately and stop reading data from your ad account. You can also remove Vendnue's access in your Facebook settings, under Business integrations.

Disconnect TikTok

  1. Sign in to your store's Admin.
  2. Go to Tracking → TikTok.
  3. Click Disconnect.

We delete your TikTok access token immediately and stop reading data from your ad account.

Ask us to delete all your data

Email support@vendnue.com from the email address on your Vendnue account, and say whether you want your Meta data, your TikTok data or both deleted. We delete it within 30 days and email you to confirm when it's done.

What gets deleted

  • The access token, if the account is still connected.
  • The ad account ID and name (or TikTok Advertiser ID and name), and the campaign IDs and names we read.
  • The daily ad spend history stored in your store's database.
  • Any purchase events that haven't been sent yet.

After that we keep nothing from your Meta or TikTok account. Purchase events your store has already sent to your own Meta or TikTok Pixel are held by Meta or TikTok under their own policies; you can manage them in Meta Events Manager or TikTok Events Manager.

Questions: contact us at support@vendnue.com.